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About Renee

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• Supervisor expereince with a team of 25.
• Diverse customer service experience.
• Innovative trouble shooting.
• Aquainted with Sales techniques such as Sandlers and Situational Leadership II.
• Advanced Microsoft Office user. Includes Access, Excel, Word, Powerpoint, Outlook, and Publisher.
• Hardware friendly; computers, printers, copiers, phones, verifones, etc.
• Adaptable to changing environments and new challenges.
• Capable of organizing large events.
• Experienced with working in a fast paced, deadline driven environment.
• Advanced Adobe Acrobat, Photoshop, and InDesign user.

Work Experience

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Scholastic Book Fairs
Sales Assistant
Olympia, WA
6/2009-Current

• Assistant to the Northwest Region Sales Supervisor and Sales Manager and team of 25 Sales Consultants. Stand in for supervisor when needed.
• Create, update, and maintain a variety of reports and databases.
• Schedule meetings and conference calls.
• Assists sales team with questions, phone calls, reports, etc.
• Help fill in for sales consultants who are out of the office by maintaining their territories while they are away.
• Continually work with the branch managers and operations department on capacity issues and routing changes.
• Assist in setting up and running seasonal sales conferences.

Immedia
Senior Data Services Specialist
Fife, WA
2/2007 - 6/2009

• Database management, data entry, building queries, creating reports, and data manipulation. Data formats I most often used:
• Excel (.xls or .xlsx)
• Access (.mdb)
• Dbase (.dbf)
• Delimited text files (comma, tab, etc.)
• Trouble shooting hardware and software issues.
• Frequently designed mail pieces, inserts, newsletters, and other mailers in Photoshop and Adobe InDesign. Integrated databases with InDesign using XMPIE.
• Prepared, sent and maintained e-broadcasts for clients.
• Trained employees, balanced deadline oriented schedules and streamlined job procedures.

Fremont Investment & Loan
Administrative Assistant
Anaheim, CA
8/2004 - 10/2005

• Assisted in maintaining computers and equipment in mail rooms.
• Receptionist at the corporate office; duties included operating a ten-line phone and conference scheduling.
• Mailroom work; sorted and delivered inter-office mail and worked in shipping/receiving.
• Occasional maintenance work, including working with vendors.
• Trained new employees, helped streamline processes and create operation manuals.
  

Education

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Mt. San Jacinto Community College
Menifee, CA

• AA Humanities, AA Multimedia, AS Mathematics/Science
• Phi Theta Kappa Vice-President - Graduated with honors.